Today, the customer service has turned into the client engagement in a sense that earlier, the small businesses had to plan how much time they can give to the queries of customers in a day. At present, they are available 24 hours a day on the social media and generally can handle all the clients anytime. Their response has a direct impact on the mind of customers and it is very useful in making a good reputation. This is because everyone is in a hurry and wants an immediate response.
From our very good friends over at business2community.com